Our refund and returns policy last 24 hours. If more than 24 hours have passed since your purchase, we can’t offer you a full refund or exchange.

Refund Policy

Once we receive your request for a refund, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund, of course. Our ultimate goal is the absolute satisfaction of the customer, so be at ease. Our goal is the same as yours, in fact. Before you make the purchase, please read carefully the terms of the refund policy. Please provide additional information when asked, to make the refund process as easiest and smoothest possible. (like why are you dissatisfied with the product, for example)

Approving your request is what starts the process of your refund. The credit is applied after a certain amount of days. Either to your credit card or to the original method of payment. It usually depends on the bank and its payment processor system.

Late or missing refunds

On rare occasions, banks sometimes misplace some refund orders. If you haven’t received a refund yet, check your bank account first. Your credit card company also needs some time to post the refund officially. Since it may take some time before your refund is officially posted, please contact your credit card company.

Next, please contact your bank. Please expect some processing time before they process your refund case.

If you’ve done all of this, and you still have not received your refund yet – please contact us at our email address.

Sale Items

A refund is applicable only on regular-priced items. A refund is not an option for items that are already on sale.

Need help?

Contact us by email for questions related to refunds and returns, please…